© 2019 NEPTUNE DESIGN PTY LTD All rights reserved
Terms and Conditions
“Working Day” – means Monday to Friday, excluding public holidays.
“Normal working hours” – means 9:00am – 5:00pm on a working day.
“Out of normal working hours” – means time outside of normal working hours.
“Neptune Design”- means Neptune Design (Pty) Ltd (registration number 2017/335487/07).
2.1 Neptune Design seeks to ensure that the services provided to its clients are satisfactory at all times and aims to deliver all services with reasonable care and skill.
2.2 In order to improve the services provided, Neptune Design welcomes any comments that any clients may have, to be emailed to firstname.lastname@example.org
3.1 Website, graphic designing, marketing and coding services will commence only once Neptune Design has received at least 50% deposit of the contracted fee, or the full contracted fee thereof.
3.2 All support services will commence only once the full contracted fee is received by Neptune Design.
4.1 Neptune Design shall invoice the client before the service provided is completed. All payments to Neptune Design for services shall be made against the invoice which shall be presented during or after the period of the provision of services in respect to the services provided by Neptune Design.
4.2 All payments must be paid by the date specified on the invoice for payment due. If payment is not made by the due date specified on the invoice, Neptune Design will be entitled to charge interest on the outstanding balance.
5.1 Neptune Design shall be entitled to charge interest at the rate of 5% per month on all overdue amounts outstanding for more than 30 days from the date specified on the invoice.
5.2 Neptune Design also reserves the right to increase the interest rate, which the client will be notified of such increase at least 30 days before it is due.
5.3 Interest will be calculated on a monthly basis.
6.1 All clients must note that Neptune Design’s working hours are as follows:
Monday – Friday: 9:00am – 5:00pm
Public Holidays: Closed
6.2 The following conditions apply to all forms of communication:
Any communication, including queries, correspondence and work done out of normal working hours will be charged at an additional rate of R450.00 (FOUR HUNDRED AND FIFTY RAND) per hour.
6.3 All clients who do not have support contracts or whose support contracts have expired must note further that: